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Adding Product Reviews to your eCommerce site to increase trust
•Read More Here • bit.ly/2XibB2XGoDaddy
Having an accurate, up-to-date online presence has always been important for earning and maintaining your customers’ trust. Given the instability COVID-19 has introduced to the market, upholding the promises made to your customers by your advertising content is absolutely vital.
Upholding the promises made to your customers by your advertising content is absolutely vital.
COVID-19 is creating an environment where news is constantly changing, even by the hour. People are distracted, and they need products and services from companies that they can trust.
You can alleviate customer concerns with user reviews.
Brand loyalty goes beyond confidence in transparent data practices or fair pricing, the same way that trust in romantic partner goes beyond faith in their fidelity or financial responsibility. We may not have the benefit of partner reviews (million-dollar idea alert), but we do have endless options for reviewing businesses online.
Respond to all reviews
Don’t delete bad reviews, reply to them. Someone who’s been around and has no negative reviews appears to be hiding bad feedback, even though that’s certainly not always the case. Responding to a negative review shows that you care, that you’re honest, and how you react to unhappy customers. That kind of candor earns a lot of goodwill.
Reduce the variables for your customers
Businesses are closing their doors, running out of inventory, or moving to remote service models faster than your average consumer can keep up. Everyone is inundated with news alerts and new information. They are scrambling to sort through what’s changed, what’s right, and what they should ignore.
A visible review, posted in the last few days, could be the difference between a sale and a scroll down to the next vendor. By showing the trust of your current customers, new customers are far more likely to gamble on you.
At the end of the day, even amidst all the uncertainty around us, people trust people. Transparent, real-time reviews written by customers are far more impactful than any marketing communication you can craft for people impacted by COVID-19.
We know that your business may be experiencing disruptions resulting from the global outbreak of COVID-19. Now, more than ever, we are here to give our support to our community and businesses out there. Our experienced GoDaddy Guides are here to take you through all the steps, both big and small, during this difficult time. If you have questions, you can call our GoDaddy support line at +1 (480) 463-8389. Stay safe and stay healthy!
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#reviews #ecommerce #onlinestore
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