How to Clearly Communicate Your Safety & Health Policies to Customers - Best Webhosting

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Blake Morgan reveals tips for effective customer communication that small business owners should adopt to enforce their safety and health policies during COVID-19. Brought to you by GoDaddy.

During COVID-19, it’s never been more important to communicate with your customers for the sake of your business — especially when it comes to your safety and health policies, including mask requirements. Customers need to be super aware of the rules your business has set in place, even before they take a step through your business doors. Blake Morgan, expert speaker and author in customer service, recommends that small business owners provide solutions to avoid bad-behaving customers, such as offering free masks or a pop-up shop outside of your business to allow for social distancing. Whether it’s sending newsletters, posting to social media or putting out obvious signage at your brick and mortar location, entrepreneurs must prioritize communicating policies clearly and consistently for the safety of employees and good customers.

OWS Blog: https://www.openwestand.org/5-ways-to-effectively-communicate-safety-policies-and-procedures

References:

63% of the U.S.’ largest companies instituted new health and safety policies in response to COVID-19: https://justcapital.com/reports/our-country-is-reopening-that-means-health-and-safety-measures-are-more-not-less-important/

65% of U.S. adults say they wear a mask in stores and businesses all or most of the time: https://www.pewresearch.org/fact-tank/2020/06/23/most-americans-say-they-regularly-wore-a-mask-in-stores-in-the-past-month-fewer-see-others-doing-it/

3 out of 4 people believe that companies should prioritize health and safety, even if it means a more cautious re-opening: https://justcapital.com/reports/our-country-is-reopening-that-means-health-and-safety-measures-are-more-not-less-important/

Blake Morgan’s Links:
https://www.blakemichellemorgan.com
https://www.facebook.com/customerexperienceblake
https://www.instagram.com/blakemmorgan

Resources for Small Businesses:
Venture Forward study: https://www.godaddy.com/ventureforward
GoDaddy small business tools and resources: https://www.openwestand.org
Up-to-date info on COVID-19: https://www.cdc.gov
COVID-19 resources and grant information: https://www.covid19businesscenter.com

GoDaddy is not providing advice or endorsing the advice given. GoDaddy intends to provide this advice as a resource.

#GoDaddy #OpenWeStand

Published: Monday, September 28, 2020 10:25 PM
Category: WebHosting GoDaddy

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