How to Manage Client Expectations and Set Boundaries - Best Webhosting
Thanks! Share it with your friends!
ULTRAFAST, CHEAP, SCALABLE AND RELIABLE! WE STRONGLY RECOMMEND ACCU
WEB HOSTING COMPANY
Watch WebHosting GoDaddy Video: How to Manage Client Expectations and Set Boundaries.
•Read about it here • http://bit.ly/2KH0BomGoDaddy
As a freelancer or service provider, you want your client to like you, so you tend to jump when they say jump. You also want to get a great testimonial and future referrals, so you might cave to crazy client requests instead of standing your ground.
You probably find yourself doing things you wouldn’t normally do because it’s easier to say yes than to have a tough conversation. But when this goes on for too long, you begin to feel resentful of your clients and taken advantage of. Then when we’ve hit our limit, we get mad, blame the client, and things slide downhill really fast.
By not setting clear expectations and establishing boundaries upfront, you’re teaching clients to keep asking and keep pushing because you keep saying yes. Don’t worry, if you don’t have a comprehensive client onboarding system in place yet, that’s OK. Primarily, there are two critical aspects of client onboarding that you can’t ignore:
1. Setting clear expectations.
You want your clients to love you, you want to make them happy, and you want them to tell all their friends about you when the project is done. Communicating exactly what you expect of the client and how specific situations will be addressed can sometimes feel like we’re putting that at risk.
Here are nine things you need to communicate when setting expectations with clients:
- Response times
Share how long it takes to receive a response to an email or phone call.
- Scope of work
Let the client know what happens if the scope of work changes. Explain what constitutes a scope change or new request and how the process of managing changes and new requests works.
- Milestones and deadlines
Make sure the client understands that the milestones and deadlines you both agreed to are serious. Communicate what is expected of you and what is expected of the client to meet each project milestone, as well as what happens if the work doesn’t get done or if one of you misses a deadline.
- Respect for time
Talk with the client about the value of your time and of their time. Let them know that you’ll show up on time and ready to work for every meeting and that you expect them to do the same.
- Consulting
Reassure your client that you’ll be providing consulting along the way to ensure the project’s success.
- Behavior
Remind your client that you like working with nice people. Let them know that you’re happy to help them in any way you can, but you will not tolerate mean, rude, hurtful, or offensive behavior.
- Communication types
Be crystal clear about how the communication with your clients will be happening.
- Work required
Be honest with your clients about how much work they will have to do to complete the project, what support you provide (if any), and how the work needs to be provided to you.
- Participation required
Let your client know that this is an interactive process and you’re going to need them to participate fully and engage with you or your team as needed, providing background, input, feedback, and revisions.
2. Establishing realistic boundaries.
Setting and managing client expectations and establishing boundaries go hand-in-hand because they’re both all about helping your client to be a great client and feel more comfortable with the investment and the process. Here are five things you need to communicate when establishing boundaries with clients:
Availability
Share when you’re available.
- Response time
Let the client know what happens if they email you or call you outside of normal business hours and when they can expect a response.
- Social media
Everyone uses social media, but just because you’re on Facebook at 8 p.m., that doesn’t mean your client can ping you through Messenger to ask questions about their project.
- Communication types
Be sure your client understands what types of communication tools are off-limits or not accepted.
- Location
If you work from home, you might need to communicate that you do not take meetings from your living room.
Taking the time to educate your client on what you expect of them, what they can expect of you, and when and how you’re available not only sets your relationship up for success but ensures that you don’t get run ragged by an out-of-control client who keeps asking you to jump through higher and higher hoops.
The Journey is what everyday entrepreneurs, like you, need to follow in the pursuit of online success. Our experienced GoDaddy Guides are here to take you through all the steps, both big and small, that you encounter every day.
----------
Watch other videos: https://bit.ly/30nBpJ8
Subscribe on YouTube: https://www.youtube.com/user/godaddy?sub_confirmation=1
Website: https://www.godaddy.com
Facebook: https://www.facebook.com/GoDaddy
Twitter: https://twitter.com/godaddy
Instagram: https://www.instagram.com/godaddy
----------
#client #entrepreneur #boundaries
Related Videos
-
Career Expectations For Web Designers in 2016
Added 83 Views / 0 LikesWeb Design Career Expectations in 2016 Getting hired as a web designer is about more than web design, you need to understand what employers care about. AUDIO MUSIC & SOUND FX http://audioblocks.refr.cc/K9MSL3S JOIN CREATE AWESOME COMMUNITY NEWSLETTER http://goo.gl/EywY3S LISTEN TO THE PODCAST https://goo.gl/SEQmn8 GET A CREATE AWESOME SHIRT! http://goo.gl/lsr8uY SUBSCRIBE FOR MORE AWESOME https://youtube.com/subscription_center?add_user=robertoblake2
-
Bluehost Website Builder - Build Beyond Boundaries
Added 21 Views / 0 LikesThis WordPress website builder is built for everyone. From beginner to pro, the Bluehost Website Builder lets you create a website faster and easier than ever before.
-
How to Develop Boundaries and a Good Work Life Balance
Added 84 Views / 0 LikesHow to Develop Boundaries and a Good Work-Life Balance •Read about it here • http://bit.ly/324qq8Ogodaddy •TIMESTAMPS• 00:44 - Prioritize your time 01:32 - Play to your strengths 02:09 - Stick to your work hours 02:31 - Have a set workspace 02:44 - Take a break 03:05 - Take time off 03:42 - Do what you love 04:11 - Check-in with yourself You probably have about a million and a half things on your plate right now. And naturally, you want to do them all
-
Tik Tok Star Pushes Boundaries to Capture Creative Photography
Added 51 Views / 0 LikesAs a Tik Tok influencer, Kyle Nutt knows firsthand that the best ideas come naturally, when you stop thinking and start doing. In this episode of 301 Permanent Redirect Series, he teams up with Anthony, GoDaddy Lead Photographer — together, they show that no matter how mundane your clients’ products are, you can make them sparkle with memorable photos that draw customers in. Each gets a different mystery box of everyday items, then demonstrates the ph
-
Innovative Fashion Designer Garo Sparo Breaks Down Boundaries of Creativity | School of Hustle Ep 48
Added 86 Views / 0 LikesIn episode 48, School of Hustle sits down with Garo Sparo, accomplished New York fashion and costume designer. Brought to you by GoDaddy. https://www.godaddy.com Garo Sparo is a designer that thinks outside the box. Based out of New York City, he specializes in designing unique looks that uplift, inspire and encourage each person to be proud of the skin they’re in. During his 20 years in the industry, Garo has created one-of-a-kind looks for A-List ce
-
Client says, "Let Me Think About it." and You say, "..."
Added 67 Views / 0 LikesThere are several reasons why a prospect can tell you, "Let me think about it." And if you watch this entire video, you'll have a good understanding of these reasons and how to overcome their objections and close the sale as effectively as you can. Today I'm going to break down when a customer tells you, "Let me think about it." And I'm going to teach you what you should say so you can close them. SALES TIPS & TECHNIQUES PLAYLIST: ____________________
-
Popular
What to Do When a Client Won’t Pay
Added 105 Views / 0 LikesIn today’s video, we're going to learn what to do when a client won't pay. Blog post: https://www.elegantthemes.com/blog/business/what-to-do-when-a-client-wont-pay Like us on Facebook: https://www.facebook.com/elegantthemes/
-
How to close a client without even trying
Added 20 Views / 0 LikesPowered by Restream https://restream.io/ I just picked up a new local business as a client today... zero selling, zero jargon, zero pressure. Want to know what I did? Enjoy the show! And if you want to learn how I run my agency, be sure to check out services by number: https://servicesbynumber.com
-
New Client; Do This! #shorts
Added 20 Views / 0 LikesThe first 48 hours of a new client can make or break the entire relationship. This is one way we make our first impression count. Want more Tips in 60 seconds? Subscribe 😎
-
Popular
First Client! - Aspire #20
Added 110 Views / 0 LikesWhy You Should Keep Watching: Aspire = Hustle + Grind Hustle, Grind, Hard work - These are all things we as entrepreneurs claim we want to do, but what does that actually look like? As much as we don't like to admit it, scrolling through inspirational quotes on Instagram and buying the latest book or course isn't going to get us to where we want to go. Aspire is all about documenting the unglamours journey of the "Hustle + Grind + Hard Work" , the tru
-
Get More Client Referrals #shorts
Added 20 Views / 0 LikesUse this simple strategy with EVERY client right before they leave to build goodwill and compel them to recommend you. Want more Tips in 60 seconds? ► Subscribe To My Channel Here: http://www.youtube.com/c/JasonWhaling?sub_confirmation=1 -------The Aspiring Entrepreneur Journey------- Hustle, Grind, Hard work - These are all things we as entrepreneurs claim we want to do, but what does that actually look like? As much as we don't like to admit it, scr
