How to Use Customer Surveys to Boost Your Conversions - Best Webhosting

ULTRAFAST, CHEAP, SCALABLE AND RELIABLE! WE STRONGLY RECOMMEND ACCU WEB HOSTING COMPANY

Watch Neil Patel Video: How to Use Customer Surveys to Boost Your Conversions.
Not incorporating customer feedback into your digital strategy? That’s a disaster waiting to happen. Leverage customer surveys to get actionable insight from your audience and boost conversions in a major way.

0:00 Intro
1:02 Step 1 | Define What You Want to Learn
1:44 Step 2 | Choose a Sample Size
2:24 Step 3 | Ask in Real-Time
2:51 Step 4 | Implement Your Findings

RESOURCES & LINKS:
____________________________________________

Ubersuggest: https://neilpatel.com/ubersuggest/
AnswerThePublic: https://answerthepublic.com/
SurveyMonkey: https://www.surveymonkey.com/
Hotjar: https://www.hotjar.com/
____________________________________________

Do you know what your customers actually want? I'm not talking about what you think they want, but have you even asked them what they want? Trust me, you can't afford not to invest in providing your customers with what they actually want. In fact, according to a 2019 Forester study, companies that invest in their customer experience program outperform those that don't by nearly 80%.

Customer surveys are an amazing way to take the temperature of what your audience is looking for, what you're providing for them that they like, what your suite of services or products is lacking, what is all relevant, and what could be helping them in their life. Look, at the end of the day, you got a relationship with these new customers, or even your existing customers. If you survey them and you talk to them, you'll not just help them out, but it'll also help you out. Here's how you implement surveys into your strategy to drive more conversions.

Step one, define what you want to learn. Do you want to improve your product or your service that you already have? Do you want to figure out why your customers are leaving your website? Maybe you want to figure out what your competition's doing that you're not. Maybe you also want to learn how you can make your existing products and services better. You can just ask them those questions. Through tools like SurveyMonkey, you can actually run surveys on your website. Or tools like Hotjar, you can run surveys on specific pages so that way you can get detailed feedback and segment those users such as what region they came from. Or you can even look at, "Hey, this is the page they're on "so I know it's related to this product, "so I can ask them this specific question."

Step two, choose a sample size. Look, if I ask one person where I'm going wrong, I'm only getting their opinion, and it's not indicative of what my audience actually wants. The more brutal, honest feedback you get, the easier it is to define what's going wrong. But you need it in quantity. So, a lot of people say you need 30 plus responses to have a good understanding of what changes you need to make. I say you need over 100. 30 is not enough. I found that when you get over 100, it gives you much better feedback. When you start getting 200-300, that's a lot of feedback and you can get much more data on what you need to change so that way you can better improve.

Step three, ask in real-time. According to American Express, customers are likely to spend 17% more on a company that has good customer service. So when you're talking to your customers during support or issues, ask them questions that you need answers to to get a better understanding of what could be improved in your business. That's really the key. When you have them in real time, they're much more likely to respond to you.

Step four, implement your findings. According to Genesis, 9 out 10 customers give value to a company having knowledge of their previous purchase and preference. Have you ever been on Amazon and noticed that they show you products that you're more likely to buy and that you're interested in?

The point I'm getting at is if you don't provide all those things to your customers, those upsells, those downsells, you're only going to generate so much revenue from them. The big companies keep generating more revenue from the same customer, and by surveying them, you can get feedback on what people like and what they need and what you should offer in the future as well.

► If you need help growing your business check out my ad agency Neil Patel Digital https://npdigital.com/

►Subscribe: https://goo.gl/ScRTwc to learn more secret SEO tips.
►Find me on Facebook: https://www.facebook.com/neilkpatel/
►On Instagram: https://instagram.com/neilpatel/

#SEO #NeilPatel #DigitalMarketing

Published: Thursday, May 4, 2023 11:34 PM
Category: Neil Patel

9 Views

Related Videos

3 Easy Ways to Boost Conversions

by Best Webhosting Added 1 year ago 15 Views / 0 Likes

What’s the point of all that traffic you’re (hopefully) getting if it’s not leading anywhere? Maximizing conversions starts with getting back to basics. Try these 3 tips ASAP. 0:00 Intro 0:59 Add a Pop-Up to Your Website 2:27 Add Testimonials, Reviews, and Logos 3:55 Add a Countdown Timer RESOURCES & LINKS: ____________________________________________ Ubersuggest: https://neilpatel.com/ubersuggest/ AnswerThePublic: https://answerthepublic.com/ _______
Proven Tricks⁉️ To Boost Landing Page Conversions

by Best Webhosting Added 11 months ago 27 Views / 0 Likes

Create powerful bullet points that will help you boost your conversion rate. 🔥🖊 Copywriter Playbook: https://www.subscribepage.com/csp-salescopy-writer-playbook-54?utm_source=youtube&utm_medium=organic&utm_campaign=csp-sales-copywriter-playbook&utm_term=aspre&utm_content=u342 Proven Copywriting Formulas & Frameworks 👆 #shorts #Headlineformulas #Salescopywriting #jasonwhaling #actmarketing.io
Watch This Video Only If You Want To Boost Your Website Conversions...#shorts #digitalmarketing

by Best Webhosting Added 1 year ago 14 Views / 0 Likes
How to BOOST Website Conversions By Personalizing Your Website and Marketing Message

by Best Webhosting Added 4 years ago 97 Views / 0 Likes

You're lucky if five out of 100 people who land on your website buy something from you. Here's how to boost website conversions by personalizing your website for visitor. Subscribe here to learn more of my secret online marketing tips: https://www.youtube.com/subscription_center?add_user=neilvkpatel Find me on Facebook: https://www.facebook.com/neilkpatel/ Read more on my blog: https://neilpatel.com/blog/ The reason you want to personalize your websit
Here's What Online Surveys Actually Pay You (WATCH FIRST)

by Best Webhosting Added 1 year ago 9 Views / 0 Likes

This video is about making money with paid surveys online. Is it worth it? 4 Online Business Ideas Anyone Can Start: https://youtu.be/c4_soltBKCg How I Made $2,000,000 Online (And How You Can Too): https://youtu.be/t8IWbyCc6q8 Free Online Business Training: http://bit.ly/free7wayscourse Full Print On-Demand Tutorial: https://youtu.be/oWh4PP68RsE Buy/Sell a Profitable Online Business: https://bit.ly/buy-sell-a-business ___ Disclaimers: All opinions are
Create Amazing Surveys Using SurveySparrow

by Best Webhosting Added 4 years ago 99 Views / 0 Likes

SurveySparrow lets you create and share highly engaging, mobile-first surveys that offer a chat-like experience. Go conversational to get higher completion rates than ever! Get Survey Sparrow: https://ferdykorpershoek.com/survey-sparrow/ Get discount: FERDYSDEAL In this tutorial I show you step by step how you can create simple and advanced surveys, how to add logic to your surveys so that certain questions or reactions are triggered by certain answer
I Spent 2 Hours Doing Online Surveys for Money

by Best Webhosting Added 3 years ago 42 Views / 0 Likes

I Spent 2 Hours Doing Online Surveys for Money - guess how much I made?? I decided to take paid surveys and see if they actually pay and if I can make money doing it A "no-stress" method of making $100k/year: https://www.youtube.com/watch?v=Vt-T5zXz7-4 $300/day affiliate marketing strategy: https://www.youtube.com/watch?v=L6jePINFMM0 In this video I spent a couple of hours to really test if making money doing online surveys is actually possible. It's
Create Your Perfect Customer Avatar: Data Based Strategy To Finding Your Perfect Customer

by Best Webhosting Added 3 years ago 65 Views / 0 Likes

Your ideal customer avatar is your secret weapon to your next great marketing campaign. Before you create another product, sales page, or ad, you need to have a clear picture of WHO your ideal avatar is and how to connect with them. Discover a data-driven method to finding your perfect customer and the 7 essential questions. -------------------------------- Recommended Videos: “Age… Location… Gender… Favorite TV show???”: https://youtu.be/J7S49-Y1k3M
Customer Avatar Tutorial - 7 Questions To Create Your Ideal Customer Avatar For Your Business

by Best Webhosting Added 4 years ago 100 Views / 0 Likes

Do you know who your customers are? How about your best customer? When you try to sell to everyone, you wind up selling to no one. Use these 7 simple questions to jump start your ideal customer avatar creation. In this video tutorial, I'll explain what a customer avatar is, why it is essential to the success of your sales funnels and how to create your ideal customer avatar. Learning how to locate and target your customer avatar (perfect customer) is
Facebook Ads Website Conversions Campaign Tutorial 2017 - Facebook Conversions Ads Tutorial

by Best Webhosting Added 3 years ago 46 Views / 0 Likes

Discover our Facebook Ads Tutorial for beginners. We go over how to drive more leads and sales using Facebook Advertising website conversion campaigns. In this video, we will go through everything from setting up the Facebook Pixel to creating a conversion event and more. You will learn how to set-up Facebook targeting for your audiences, how to set-up budgets, and how to create great Facebook advertisements. The most popular campaign goal to optimize
Popular
2-Step Customer Avatar Checklist | How To Create Your Customer Avatar In 20 Minutes

by Best Webhosting Added 4 years ago 103 Views / 0 Likes

This is the ultimate short cut customer avatar checklist. These are the only two steps you need to follow to create your ideal customer avatar. --------------------------------------------------------------------------- Recommended Resources: Customer Avatar: https://youtu.be/ZRmxK4Ai1Jk Free Sales Funnel Template: https://youtu.be/H8kqExU6jAw Finding Your Customer Avatar [Ep.3]: https://youtu.be/rgHn9RD-DyA -------------------------------------------
Crafting Your Customer Avatar: 5-Step Guide To Customer Avatar Research

by Best Webhosting Added 4 years ago 100 Views / 0 Likes

Follow this simple customer avatar research process to discover who you should be selling too and where to advertise for maximum profits. -------------------------------- Recommended Videos: Small Business PPC Campaign Guide: https://youtu.be/oalnPJRuUq4 Ideal Customer Profile: Data Driven Method: https://youtu.be/9-krp0Jsr4M How To Be A Consultant Online: https://youtu.be/0478svKmxw0 Online Business Research - Your Niche and Your Customer Avatar Play