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Everybody in this episode of the effective e-commerce podcast we're gonna be doing the top 20 best e-commerce tools in services part two if you haven't seen part one yet go check that out you don't need to see part one or listen to part one to see part two it I mean it's just ten more ecommerce tools and services and this is hugely helpful I'll recap at the end of this episode the ones from last week last week's podcast episode but. So let's just jump into it right now. So number eleven remember this is a continuation of the top twenty. So we're gonna start with number 11 we have Zendesk and we'll talk more about what Zendesk is and how it can be really helpful number two SEO Moz I believe it is number thirteen Optimizely number fourteen LastPass number fifteen Bluehost which I love number sixteen good business credit card you should have a good business credit card that's a great I think service or tool it's a great tool and I'll explain why later number 17 MailChimp and Klaviyo number 18 tsumo me number nineteen zapier and number 20 some kind of remarketing setting up remarketing basically I hate a dural do not use Admiral they will charge you way more they'll overcharge there's a bunch of stuff I set up a troll originally which if you don't know it's a platform that will remark it for you but they don't optimize it’s very poorly done.

It doesn't take that long to set it up yourself I will have some episode if I don't already have some videos out on it yet I will have some videos out soon on how to set up remarketing but definitely skip Admiral. So let's start with number 11 now umber 11 is something that I haven't used too much to be honest but all my friends talk about how great it is and it's something I'm going to set up eventually and that is Zendesk. So Zendesk is basically a customer service ticketing type platform. So if you ever gone to a website and submitted something to customer service and said oh right you know you have a ticket created it's ticket number whatever pretty much all big companies do this the way it works is my full understanding it once again I haven't used it yet but it it makes a lot of sense as for bigger companies the way that it works is that you people you know let's say someone gets ticket number one someone gets ticket number two all the way to a thousand. So let's say you're gonna a thousand requests today you can have multiple service people working on it and they can assign tickets to themselves and they can escalate them they can do all kinds of stuff it just keeps everything organized right now the way I handle the customer service would be dancer is honestly just using Gmail and my method is they our email is set up. So when someone sends us an email it goes to Gmail and we have a policy of zero inbox zero basically. So if you handle an email and once it's done you delete it if you have to escalate it quote-unquote you put it in a special folder and.

We have one folder called the Cindy check folder or the Travis check folder and and we'll check it depending on what it is but for the most part we just use delete the email once you've responded to it don't start responding to it until you're ready to complete it basically but this ticketing system is a better way of doing it we don't have enough issues right now and we only have really one or two people that handle customer service it's not that big of an issue first but Zendesk is a good way to make it a little bit more efficient number two on this list number twelve really is SEO Maas that's SEO mo zhee and this is I've done the free trials I've never actually paid for the service but it's worth doing especially at the beginning of a company you can look up your competitors and you can look up their backlinks you can look up a bunch of their things.
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Published: Monday, August 19, 2019 5:01 PM
Category: E-commerce Travis Marziani

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